As a trusted Avaya Partner we offer full support and maintenance packages and aftercare once your system has been installed.
We have a dedicated and helpful team of qualified engineers that specialise in fault resolution, configuration and support for your Avaya system.
Check out our support options below.
Bronze Care
Standard Support Package
Complete systems cover Monday to Friday, 9:00 am till 5:30 pm (Excluding Public & Bank Holidays)
Replacement of faulty components free of charge
No subcontracting – our customers will always speak to one of our team
Silver Care
Enhanced Maintenance Package
Complete systems cover Monday to Saturday, 8.30 to 20.00 (Excluding Public & Bank Holidays)
Replacement of faulty components free of charge
No subcontracting – our customers will always speak to one of our team
Flexibility depending upon each client’s requirements
Dedicated desk-based account manager – providing a single point of contact
Pro-active monitoring – ongoing monitoring of your infrastructure
Gold Care
Premium Maintenance Package
Bespoke 24 hours of cover as agreed
Replacement of faulty components free of charge
No subcontracting – our customers will always speak to one of our team
Flexibility depending upon each client’s requirements
Dedicated desk-based account manager – providing a single point of contact
Pro-active monitoring – ongoing monitoring of your infrastructure
System failures are classified as a 50% or more failure of any part of the system and or applications such as voice mail and contact centre where these applications are specifically included in the support services.
For example if over half of the phones ceased to operate on the system due to a card failure then this would be responded to as a system failure.