Specialist Avaya System Maintenance and Support

As a trusted Avaya Partner we offer full Avaya system maintenance and support packages along with aftercare packages once your Avaya phone system has been installed.

We have a dedicated and helpful team of qualified engineers that specialise in fault resolution, configuration and support for your Avaya system.

Check out our Avaya maintenance and support options below.

Avaya System Maintenance

Maintenance and Support Packages

Everything you need to keep your Avaya phone system in full working order

Bronze Care
Standard Support Package
Complete systems cover Monday to Friday, 9:00 am till 5:30 pm (Excluding Public & Bank Holidays)
Replacement of faulty components free of charge
No subcontracting – our customers will always speak to one of our team
Silver Care
Enhanced Maintenance Package
Complete systems cover Monday to Saturday, 8.30 to 20.00 (Excluding Public & Bank Holidays)
Replacement of faulty components free of charge
No subcontracting – our customers will always speak to one of our team
Flexibility depending upon each client’s requirements
Dedicated desk-based account manager – providing a single point of contact
Pro-active monitoring – ongoing monitoring of your infrastructure
Gold Care
Premium Maintenance Package
Bespoke 24 hours of cover as agreed
Replacement of faulty components free of charge
No subcontracting – our customers will always speak to one of our team
Flexibility depending upon each client’s requirements
Dedicated desk-based account manager – providing a single point of contact
Pro-active monitoring – ongoing monitoring of your infrastructure

Please note that system failures are classified as a 50% or more failure of any part of the system and or applications such as voicemail and contact centre where these applications are specifically included in the support services.

For example, if over half of the phones ceased to operate on the system due to a card failure then this would be responded to as a system failure.

Contact Us

If you would like to find out more about our maintenance and support packages for Avaya systems, please email our team on sales@alliedcom.co.uk or complete the form below and a member of our team will be in contact to discuss your requirements.